Trading with Us
Brown Brothers Engineers is a wholesaler, all customers are required to complete and lodge an account application form in order to hold a trading account with us. Contact us for an application form.
Click here for our Terms and Conditions of Trade (PDF 345KB)
Unless otherwise agreed and confirmed in writing, Brown Brothers Engineers’ standard trading terms are 20 days from the end of month in which the invoice was issued. We appreciate prompt payment. Repeated late payment will result in credit accounts being revoked.
Methods of Payment
Brown Brothers Engineers accepts payment via EFT direct into our bank account or cheques only. For security purposes, we do not accept direct cash payments and do not keep cash on the premises.
Cheques are to made payable to “Brown Brothers Engineers Australia P/L” and posted to our Melbourne office:
- Brown Brothers Engineers, Att: Accounts Receivable, PO Box 7035, Dandenong VIC 3175
If you wish to pay by EFT direct into our bank account, please call your nearest state office or our Account Receivable department on 03 9213 2901 for our bank details.
Please forward your EFT remittance advice attention to Accounts Receivable:
- via fax to 03 9397 0022
- via email to email@example.com
Delivery and Freight
Products in the Brown Brothers Engineers Price Book are supplied Free to Store (FTS) from any Brown Brothers Engineers Australia warehouse with the exception of:
- ISO pumps
- SteadyPres booster systems
- Pressure Pac and Hydro Pac booster systems, for both single and dual options;
- Tanks 60L and above;
- Pump covers, and
- Orders less than $100.00 nett.
There is no minimum order amount. Freight will be charged on orders that do not meet the FTS criteria.
Brown Brothers Engineers delivery methods include air, courier, road freight, mail and pick-up.
Brown Brothers Engineers offers prepaid air courier and mail satchels for despatch of small parts, leads etc. Costs for these satchels will be charged to your account at their pre-set rates if your order is below the required FTS amount.
Freight when at Brown Brothers Engineers expense will be by our preferred mail or road freight carrier.
Where you request an alternative carrier(s), charges will be to your account. Prior notice of freight carrier, type of service and account number must be supplied.
All products are imported by sea freight. Should special indent products be required by air freight, this will be at set rates chargeable to your account.
Customers wishing to pick-up from Brown Brothers Engineers or its warehouses may do so providing such pick-ups are scheduled in advanced and made during normal company working hours.
Brown Brothers Engineers can coordinate freight carrier pickup bookings also. Dealers’ customers are not permitted to pick-up from Brown Brothers Engineers warehouses.
Brown Brothers Engineers does not accept liability for delays in delivery caused by any transportation logistics company or business.
Full delivery and freight details are available in our (see PDF under Trading Accounts at the top of this page)
All prices are in Australian dollars. Brown Brothers Engineers purchases are subject to GST. The final dollar total of your order including GST and any applicable shipping charges will be advised if placing your order by phone, fax or email, by one of our sales representatives. The invoice Brown Brothers Engineers email or mails to you will include GST.
Any prices displayed on our website are subject to change without notice.
Warranty and Returns
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to. A 15% restocking fee may be applied for returned items.
This policy is offered by Brown Brothers Engineers in addition to the statutory rights to which you may be entitled under the Trade Practices Act 1974 and other applicable Australian consumer protection laws and regulations.
Items returned under Warranty must adhere to the associated terms and conditions.
To discuss the warranty, repair, exchange, or return of a product, contact one of our Sales Representatives in your state contact us
If you have any queries with regards to trading with Brown Brothers Engineers Australia Pty Ltd, Contact Us